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COVID-19 Update part 2
04/27/2020
Mason Animal Hospital COVID-19 Update
Thank you all so much for your patience. As the landscape surrounding the COVID-19 crisis continues to change, we appreciate your ongoing support and patience as we adapt in order to provide you and your pet(s) with the best veterinary care.
As of May 1, 2020, Mason Animal Hospital will return to full service operations. We will accept appointments for elective procedures such as wellness examinations, spays or neuters, routine dental cleanings, etc. We will also resume technician appointments for procedures such as nail trims or anal gland expression.
While we are happy to be able to resume expanded services to care for your pet(s), we will continue to operate with “curb-side service” in order to limit the health risk for our staff and our clients.
PROTOCOL CHANGES DURING COVID-19 PANDEMIC
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Please do not come into the building, we ask that you call from your vehicle when you arrive rather than entering the building directly. (513)398-3070
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As soon as we are able, a technician or assistant will come out to your vehicle to get a brief history and take your pet into the hospital.
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Please allow us to use one of our hospital slip leashes to handle your dog.
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If you are here for a medication or food pick-up, we will be glad to take your payment over the phone and bring your product out to your vehicle.
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Our staff has agreed to stay home if they are not well, we ask that if you are not feeling well or have a fever that you reschedule your appointment. Please help us to keep our staff and other clients healthy.
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For long term prescriptions and refills, please utilize our online pharmacy at www.masonanimalhospital.com for easy ordering that will arrive at your home.
We thank you for your continued understanding and patience. We will do our best to keep you informed.
